Organization Invites
Invite team members to join your organization by email.
Sending an Invite
- Go to Organization in the sidebar
- In the Invite Members section, enter the member's email and select a role (Admin or Agent)
- Click Send Invite
An invitation email is sent immediately with a link to accept. The invite is valid for 7 days.
Resending Invites
If an invite hasn't been accepted yet, you can click the Resend button next to any pending invite. This:
- Extends the expiry by another 7 days
- Re-sends the invitation email
Revoking Invites
Click the Revoke button on any pending invite to cancel it. The invite link will no longer work.
Accepting an Invite
The invite page at /support/invite/{token} handles three scenarios:
New User (No Account)
If the invitee doesn't have a FastLinkIt account:
- They see a simplified registration form
- Email is pre-filled from the invite and cannot be changed
- They only need to set a password, first name, and last name
- On submit, the account is created, email is auto-confirmed, and they are joined to the organization
- No separate email confirmation step needed
Existing User (Not Logged In)
If the invitee has an account but isn't currently logged in:
- They see a "Sign in" button
- Clicking it redirects to the login page with a return URL back to the invite page
- After logging in, they are redirected back and can accept the invite
Logged-In User
If the invitee is already logged in:
- They see the organization name, role, and description
- They can click Accept to join or Decline to refuse
Seat Limits
Invites count toward the organization's seat limit (from the OrganizationSubscription's MaxSeats). If no seats are available, the invite form shows an error.