Organization Management

Organizations let you manage a team of agents for the support ticket system.

Creating an Organization

1. Go to Organization → Overview
2. Enter an Organization Name and optional Description and Logo
3. Click Create Organization

You automatically become the Owner of the organization.

Agent Seats

Each agent seat costs £5.99/month (including the owner). The seat management section shows:

• Seats Purchased — how many seats you've paid for
• Seats Used — active members + pending invites
• Monthly Cost — seats × £5.99

To add more seats:

1. Use the +/- controls to adjust the number
2. Click Update — Stripe prorates the charge

Inviting Members

When you have available seats:

1. Enter the member's email address
2. Select a role: Admin or Agent
3. Click Send Invite

The invite link is valid for 7 days. Pending invites are shown below the form.

Member Roles

Configurable Ticket Prefix

By default, tickets are numbered as TKT-001, TKT-002, etc. Organization owners and admins can change the prefix to match their brand:

1. Go to Organization → Overview
2. Find the Ticket Prefix field in the organization settings
3. Enter your custom prefix (up to 10 characters), e.g., SUP, HELP, CS
4. Click Save

All new tickets will use the updated prefix (e.g., SUP-001). Existing ticket numbers are not changed.

Examples:

• TKT (default) → TKT-001, TKT-002
• SUP → SUP-001, SUP-002
• HELP → HELP-001, HELP-002
• CS → CS-001, CS-002

Authorized Domains

Go to Organization → Authorized Domains to manage which websites can submit tickets and process payments through your plugins. Add every domain where you've installed a FastLinkIt plugin.