Support Ticket Manager — Customer Service Made Simple
Track customer requests, manage incidents, and deliver great support — all from one dashboard. Built-in email integration, ticket grouping, and team assignment.
Free tier available · No credit card required · Unlimited tickets on every plan
Simple ticket lifecycle
Every ticket follows a clear path from creation to resolution. New, Triaged, Assigned, In Progress, Waiting, Resolved, Closed — move tickets forward or backward at any time. Your whole team sees exactly where each issue stands.
- Seven clearly defined statuses
- Move forward or backward at any time
- Colour-coded status badges
- Audit trail of every status change
- Auto-close after configurable idle period
- Dashboard filters by status
Email integration
Reply to tickets and your customer gets an email. When they reply back, FastLinkIt detects the incoming message via IMAP and adds it to the ticket thread automatically. The entire conversation stays in one place — no context lost.
- Outbound replies sent by email
- Incoming replies auto-detected via IMAP
- Threaded conversations in ticket view
- Rich HTML email formatting
- Internal notes (not sent to customer)
- Multi-provider support (SMTP, Brevo, SendGrid)
Team assignment
Assign tickets to the right team member with a single click. Set priority levels, add categories, and keep everyone accountable. Team members receive instant notifications when a ticket lands on their plate.
- Assign to any team member
- Priority levels: Low, Normal, High, Urgent
- Category tags for organisation
- Real-time assignment notifications
- Workload overview per team member
- Re-assign with full history
Ticket grouping
When multiple customers report the same issue, select the related tickets and merge them into a single group. Manage the group as one item — when you resolve it, all grouped tickets update together. No duplicated effort.
- Select and merge related tickets
- Manage the group as a single issue
- Resolve all grouped tickets at once
- Add or remove tickets from a group
- Group summary with affected customer count
- Bulk reply to all grouped contacts
File attachments
Attach images, PDFs, Word documents, Excel spreadsheets, and ZIP archives to any ticket. Attach evidence, documents, or images to any ticket or reply — grab the current page and attach it instantly.
- Images, PDFs, Word, Excel, ZIP supported
- Drag-and-drop upload
- Attach files to replies, not just tickets
- Inline image preview in ticket view
- File size within plan storage limits
- Download attachments from any device
Custom email branding
Configure your own SMTP and IMAP servers so ticket emails come from your domain. Add your company logo, colours, and a custom reply-to address. Every email your customers receive looks like it came straight from your business.
- Custom SMTP/IMAP configuration
- Send from your own domain
- Company logo and brand colours
- Custom reply-to address
- Email signature template
- Multi-provider support (SMTP, Brevo, SendGrid)
Frequently Asked Questions
Everything you need to know about the FastLinkIt ticket manager.
How does the ticket lifecycle work?
Every ticket moves through a clear lifecycle: New, Triaged, Assigned, In Progress, Waiting (on customer), Resolved, and Closed. You can move tickets forward or backward at any time. Status badges update in real time so your whole team knows exactly where each issue stands.
Can customers reply by email?
Yes. When you reply to a ticket, the customer receives an email. If they reply to that email, FastLinkIt detects the incoming message via IMAP and adds it to the ticket thread automatically. The entire conversation stays in one place — no context lost.
How do I assign tickets to team members?
Open a ticket and select an assignee from your team. You can also set priority levels (Low, Normal, High, Urgent) and assign categories to keep things organised. Team members receive a notification when a ticket is assigned to them.
What is ticket grouping?
Ticket grouping lets you select multiple related tickets and merge them into a single group. This is useful when several customers report the same issue. You manage the group as one item, and when you resolve it all grouped tickets are updated together.
What file types can I attach to tickets?
You can attach images (PNG, JPG, GIF, WebP), PDFs, Word documents, Excel spreadsheets, and ZIP archives. Each attachment can be up to 10 MB.
Start managing tickets today
Create your account and set up your support workflow in minutes.
Email integration, team assignment, ticket grouping — all included. Free to start.